Thursday, March 3, 2011

Emails. Phone Trees. Customer Service. ARGH!

What a week.  I finally have Warriors of the Cross uploaded onto every site imaginable: Barnes and Noble, Amazon, Create Space, Smashwords, Youtube.  You get the idea.  After months of planning, almost everything went perfect.  Almost.  Much to my disappointment, Barnes and Noble - the site I purchase my every Nook book from - has been my biggest challenge.  While Barnes and Noble has had 'On Sale' as the status on my account all week, it took until today for the book cover to be available.  Even though I can now see the book cover, I have yet to be able to download a copy of the book. 

My plan was to download Warriors of the Cross from each website, proactively identifying any problems that may exist.  While doing that, I knew immediately there was an issue with Barnes and Noble.  I went right to work calling their customer service lines.  I have spent hours on those calls.  I have sent innumerable emails to anyone at Barnes and Noble who could potentially help.  So far, I have had no luck in getting full resolution to the problem.  I will keep hoping and praying the problem gets corrected sooner rather than later.  Until it does, I will be patient with Barnes and Noble.

While working through my own issues, I've spent the entire week watching these sites publish dozens of books.  I am truly amazed at the number of people reaching their goals and becoming published.  I understand and appreciate all the hard work put into getting these Indie Published books into the mainstream markets.  For every person involved in making it possible, I'm grateful (even those wonderful people employed by Barnes and Noble)